Conditions of the Hair Transplant Results Commitment
The practice of medicine is not an exact science; therefore, no express or implied guarantee can be offered regarding the results.
Nevertheless, Dr. Espinosa Custodio / Instituto Médico del Prado maintain a commitment to excellence with their patients and, if necessary, undertake to perform an additional procedure at no cost to the patient, provided that the conditions described below are met.
Cases in which an additional procedure is considered:
- Accidents occurring in the days following the procedure that cause irreversible damage to the implanted follicles.
- Presence of visibly low-density areas within the hair transplant design.
Commitment Conditions:
- Result evaluation: The results will be assessed once the hair growth process is complete, between 15 and 18 months after the procedure. If the need for a new intervention is determined, it will be carried out at no cost to the patient.
- Scope of application: This commitment applies exclusively to the area grafted during the procedures performed by the medical team of Instituto Médico del Prado.
- Complementary treatments: This commitment does not include the effects or results derived from pharmacological treatments (oral or intradermal) prescribed to improve follicle quality in areas with miniaturization. It also does not cover the hair evolution of areas not treated by grafting, as these may continue to be affected by alopecia or by the natural progression of the androgenic process.
- Condition of the donor area: The new intervention will only be performed if the donor area is in suitable condition for another treatment.
- Compliance with medical instructions: The patient must have correctly followed all post-procedure guidelines, including scheduled check-ups, and justify any absence.
- Prescribed medical treatment: The patient must have followed the pharmacological treatments prescribed by the doctor, including oral medication.
- Exclusions: This commitment will not apply in the following cases:
- Scars or skin alterations that prevent hair growth.
- Previous procedures performed at other clinics.
- Dermatological or systemic diseases affecting the graft outcome.
- Nature of the commitment: The compensation offered will not, under any circumstances, have an economic nature, being limited exclusively to the possibility of a new intervention at no cost.
- Reservation for the touch-up date: Once the touch-up date is set, the patient must make a reservation of €2,000 / 40,000 MXN, which will be fully refunded on the day of the procedure. If the patient cancels or postpones the procedure less than four weeks in advance, the reservation will not be refundable.
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